Final responsibility for proofreading errors in completed work lies with the client in every case. While we put every measure in place to avoid error, it is conceivable that on occasion we might miss something.
We will do our utmost to pick up every error in a document, but ultimately your text will be read by a human, not a spell checker, who will be using their expertise to check numerous aspects of your text. While we can guarantee that we will add value to your project by eliminating the majority of errors (at least 90%), it is sadly impossible to guarantee we will pick up 100% of errors.
Some jobs, such as well-written and well-edited texts, can be confidently worked on by one proofreader who will pick up 99% of errors. For more complex, time-pressured projects the risk of errors in the copy can be greatly reduced by: using more than one proofreader (tandem proofreading); allowing time and budget for two or more proofreading passes; or giving the proofreader longer to return the work, so enabling them to read the copy several times before returning it. We would also expect to see the copy at least twice, or have time to do two passes if we were asked to copy-edit and proofread the text. Ultimate Proof Ltd and the client should discuss and agree the scope of the contract in this regard prior to starting work.
Should errors be found in the files after we have completed the work, we will respond quickly to our client’s concerns and reproof the text free of charge, but no further liability is acknowledged or accepted. Ultimate Proof Ltd will not be liable to the client for any loss of profits, loss of business or depletion of goodwill which arises out of or in connection with the commissioned work. Please read Our terms of business
for more information about this.