"You're actually quite clever, aren't you."

This throwaway,  supposed-to-be-a-compliment remark was said to me when I was 21, working as a Receptionist in a busy graphic design agency.

At the time, I was a bit surprised, mildly offended, but I brushed it off. Today, I laugh about it – workplaces are very different now.

But back then? I was young, tall, blonde… used to being seen as a bit of an object rather than someone with brains. After all, I'm fairly certain that was why I got the job in the first place!

I’m not easily offended. I genuinely enjoyed the banter of a mainly male environment and believe it helped shape me professionally and personally. I loved my time in that company. But that line stuck with me.

The comment came right after I’d been promoted – from a humble (hardworking, face-saving, client-flattering, relationship-building) Receptionist to Project Coordinator.

Suddenly, the team realised I had been noticed for more than my skirts. Bridget Jones, anyone?

I didn’t just prove myself in that role. I kept getting promoted – eventually becoming an Account and Publishing Manager.

And the skills I learned as a Receptionist? They’re the ones I credit with helping me run my own business today.

What being a Receptionist taught me about business

Receptionists are central to a company’s reputation:

• they're the face and voice of the business
• they touch every part of operations
• they help clients, colleagues and suppliers feel valued.

I also had some PA duties, which taught me timely responses, proper record-keeping, professionalism and how to be welcoming and hospitable.

Even though much of my work today is hidden behind a screen, I still run my business with that same professionalism I learned back then – including how to manage the occasional inappropriate comment.

After 20+ years in business, I like to think I did alright.

Take that, Daniel Cleaver!