"You're actually quite clever, aren't you."

This throwaway,  supposed-to-be-a-compliment remark was said to me when I was 21, working as a Receptionist in a busy graphic design agency.

At the time, I was a bit surprised, mildly offended, but I brushed it off. Today, I laugh about it – workplaces are very different now.

But back then? I was young, tall, blonde… used to being seen as a bit of an object rather than someone with brains. After all, I'm fairly certain that was why I got the job in the first place!

I’m not easily offended. I genuinely enjoyed the banter of a mainly male environment and believe it helped shape me professionally and personally. I loved my time in that company. But that line stuck with me.

The comment came right after I’d been promoted – from a humble (hardworking, face-saving, client-flattering, relationship-building) Receptionist to Project Coordinator.

Suddenly, the team realised I had been noticed for more than my skirts. Bridget Jones, anyone?

I didn’t just prove myself in that role. I kept getting promoted – eventually becoming an Account and Publishing Manager.

And the skills I learned as a Receptionist? They’re the ones I credit with helping me run my own business today.

What being a Receptionist taught me about business

Receptionists are central to a company’s reputation, among other things:

• they're the face and introductory voice of the business
• they touch every part of operations
• they help clients, colleagues and suppliers feel valued.

I also had some PA duties, which taught me timely responses, proper record-keeping, professionalism and how to be welcoming and hospitable.

Even though much of my work today is hidden behind a screen, I still run my business with that same professionalism I learned back then.

After 20+ years in business, I like to think I did alright.

How about you? Has something someone has said to you in your past spurred you on or helped shape how you do business? It's often these small, human interactions (positive or negative) that inspire us most.